Contacting Santa Mail is easy. In order for us to best help us with your enquiry, please select the type of enquiry you have below. You can also find:
Tracking your Santa Letter
You should have a tracking link in your confirmation email. You can use this 24 hours a day to track the status of your letter and the date it will be sent. If you require more information, please use the links below:
- If you have placed an order, and have an enquiry, please click here.
- If you have not placed an order, and have an enquiry, please click here.
- If you have a press, media or other enquiry, please click here.
1. Did you receive my order / was payment successful?
Payment is confirmed as successful when you receive an email from SAGE - our secure payment partners. Once you receive this, this confirms your order was received and your letters from Santa are on their way.
2. Help - I got an error using the site!
We fully understand how frustrating this can be - you just can't get the elves these days! However, please contact us here staying where and when you got the error and under what names letters/certificates were ordered.
3. I think I found a spelling error!
All letters sent by Santa are spelling error free. If any graphics of any letters appear to have spelling mistakes in them (sometimes the small font in the previews doesn't help), please rest assured that the letters you will receive have completely correct spelling.
4. Do you have a North Pole post mark?
Yes, letters have a North Pole post mark. Please be aware there may be be a Royal Mail postmark on the item also.
5. Will the different letters I ordered be sent to the different addresses I specified?
Yes, they will. The destination of the child's letter from Santa is specified when you personalise the letter.
6. I made a mistake in my letter, can I change it?
If you made a mistake in your letter for any reason, please contact us here and specify your order reference number and the correction you require. If the letter has already been sent, unfortunately there is nothing we can do.
7. Where do you ship to?
Everywhere! We now ship internationally!
All of our Letters from Santa can not only be sent within the UK & Ireland, but they can now be sent to mainland Europe, America, Canada, Australia and to British Forces postcodes (BFPO). If we do not ship to your location, contact us and we'll see what we can do!
We post all letters in the week which they are requested to be sent, First Class. Please wait 10 working days before contacting us about an order. Sadly, our elves can't control Royal Mail!
To ensure you receive your letter from Santa in time for Christmas, orders will be taken up to 20th December. All letters received on this date will be sent by First Class post on 20th December, to avoid disappointment.
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